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FAQs

FAQs General questions

We are continually looking to expand our network of retailers; therefore, we welcome all enquiries from prospective stockists. Please contact us if you feel Art Marketing is for you and your business.
1.
Can I become a stockist of your products?
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Art Marketing is primarily a trade-only business although we do sell directly to the public (see below). Please visit the Art Marketing login or register page on our website (accessed from top right on our homepage) to complete an online application form. If your application is successful, we will confirm back to you with a website password and login details.

2.
Do you sell directly to the public?
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Yes, we do! Visit our Thomas Kent website to find our ranges of clocks at www.thomaskent.co.uk

3.
How long before I get my delivery?
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Providing the goods ordered are in stock and your account is up to date, your order should arrive within 7 days. Please note, delivery times to Northern Ireland, Eire and overseas may take longer.

Any items unavailable at the time of ordering can be put on back order for you. We will send your items out as soon as they are available. You will not be charged carriage for your back order, so you may wish to take advantage of this service by adding more items before your back order is shipped.

4.
What are the credit and payment terms?
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Our standard credit terms are 30 days after date of invoice and credit limits will be set according to credit checks.

We accept payments by Debit or Credit card (not American Express) without surcharge, cheque or BACS – please call Customer Services and ask for our bank details.

5.
What is the cost of deliveries?
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There is a delivery charge of £15 for orders under £350 in the UK. For Eire and Channel Islands it is £25 for orders under £500. For Northern Ireland it is £25 for orders under £400. For orders in excess of these limits’ delivery is free.

In the case of greetings cards for card-only orders - the charge is £10 for orders of less than 24 packs. For Eire, Channel Islands and Northern Ireland there is a charge of £15 for orders of less than 30 packs. For export orders, please ask for a quote. For Export orders, please ask Customer Services for further details.

6.
How many individual cards are there in a pack of greetings cards?
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Everyday Greeting cards are sold in packs of 6 - each card within is individually wrapped.

Christmas cards are sold in units of 8 packs – within each pack are 6 cards, and each 6 pack is cellophane wrapped.

7.
What do I do if I get a faulty or damaged product?
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Please get in touch with us within 7 days of your delivery - we may need photographs of any damage and/or descriptions of any fault, together with product details and proof of purchase (your order advice note number).

8.
Do you service or repair clocks?
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Thomas Kent clocks come with a two-year warranty. If a clock develops a problem, whether during the warranty period or after, and needs repair please contact our Customer services.

9.
Can a picture be ordered in a different format, ie. smaller, bigger, longer, shorter?
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All products are presented as you see them. They are only available in the size and format shown.

10.
Do items come with enough packaging to be sent on to customers?
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The packaging we use is suitable to send on to customers.

11.
How to contact our Customer Services team
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By telephone 01582 794541

By email [email protected]