FAQs

Art Marketing is a trade-only business that sells wall art, mirrors, Thomas Kent clocks, ArtBeat greeting cards, and Almond Street photo frames.

Applying to become a stockist is simple and convenient. Complete the online registration form and a member of our customer service team will be in touch with you as soon as possible

We take pride in serving the UK's high street. Our customers are crucial to our business, and we take the responsibility of protecting our customer base very seriously. Therefore, we only open accounts for genuine companies in the industry related to our product range.

Our standard credit terms are 30 days from the date of invoice, and credit limits are set based on credit checks.

We accept payments by Debit or Credit card (not American Express) without surcharge, cheque, or BACS. Please call Accounts (01582 794 541) and ask for our bank details

Yes, we do! We sell our Thomas Kent wall and mantel clocks directly to customers. Please visit our dedicated website to explore our full range: www.thomaskent.co.uk

The packaging we use is suitable for sending to customers.

Delivery is free for orders over £400 (or £160 greeting card only). Orders below these values will receive a delivery charge of £20.

For export orders, please contact Customer Services for further details. While we don't export, you can personally arrange your own freight forwarders.

Providing the products ordered are in stock, and your account is up to date, your order should arrive within seven working days. Please note that delivery times to Northern Ireland, Ireland, may take longer.

If you place any pre-orders at the time of order, rest assured that they will be automatically placed on your backorder. We will dispatch your items as soon as they become available. You will not be charged carriage for your backorder, so feel free to add more items before your backorder is shipped. If, for any reason, your backorder can not be dispatched, a member of our Customer service team will be in touch.

Please get in touch with us within 14 calendar days of your delivery. We will require photographic or video evidence and a description of the fault/damage. To ensure a swift remedy, please include proof of purchase (your order advice note) and the product details.

Thomas Kent clocks come with a two-year warranty. If your customer's clock experiences a fault, please contact our customer service team with the customer's receipt so we can process the query efficiently.

If, in the unlikely event, your customer's Thomas Kent clock becomes faulty outside of its 2-year warranty, we recommend your customer contact NEW GENERATION CLOCKS to find replacement parts. We are also happy to discuss any issues with your customers - our customer services team operate Monday - Friday: 9am - 5pm 01582 794541.

Everyday greeting cards are sold in packs of six.

Christmas cards are sold in units of eight packs – within each pack are six cards.

All products are available only in the size and format shown.

Please use the Forgotten password link on our log in page here. If you are still experiencing issues, then please contact us directly: [email protected]